Saturday, March 15, 2008

Delays? Cheap Price for Cheapass service

What is the cause of all the delays? Operating on a minimum number of planes? So if there is a delay somewhere the problem snowballs to the later flights? Poor planning?


I fly AirAsia about 6 - 8 times a month, mainly Jakarta-KL-Jakarta, and sometimes on domestic routes in Malaysia as well. My personal experience is that the flights are about 80% on time.
I believe the delays occur because AirAsia aims for a turnaround time of 20 minutes, so if the aircraft was delayed for whatever reason on an earlier flight then the delay would be carried forward to the next sectors.
In general, morning flights are not delayed (except out of LCCT in KL - there the delays are caused by flight congestion, so that’s not within the control of AirAsia. The Malaysian government spent a huge amount building KLIA but they neglected the most important item - building enough runways!) But as the day goes on the chances of delay increases.
Now that AirAsia Malaysia has switched to the new Airbuses I find the seats are actually more comfortable than economy class on MAS. As for the rest, well you get what you pay for. I eat in the terminal before boarding and just buy a drink in flight to quench my thirst.
To be honest in the 5 years I’ve been flying AirAsia I’ve had only a few horror flights. Two or three were delayed for more than 2 hours, but the worst one was out of Jakarta sometime last year. The flight was delayed by about 1 hour, then the plane ran out of food and drink! They tell you that you cannot take your own food and drink on board. Then they tell you - we ran out, so too bad. Two hours on board without coffee, tea, Coke, Sprite, drinking water…just smiling stewardesses saying “we do not upload food and drinks from Jakarta…”
I know I’m paying 25-40% of the price of MAS so most of the time I console myself - “I paid peanuts, so AirAsia treats me like a monkey”.


I hate searching for vacant seats and flight delays.If you fly KL-Jakarta frequently, try KLM. If you buy thru the website, it’s only slightly more expensive than AirAsia. But considering that you get better facilities at KLIA than LCCT and free food onboard, I would say it’s worth it.Anyway, LCCT is only low cost for carrier, passengers still have to pay premium for foods, taxi, etc.







u gotta undersand the no of delays per day and therefore makes it almost impossible to send the sms. even then, each flight can be resecheduled numerous times so you at times dont know when is the real boarding time. ask the poor travellers who have experienced the exasperation.as for my experience, I have used Air Asia three times and none of which is on time. But, at least the maximum delay was less than 1.5 hours.gotta live with it at least for now until a more efficient LCC comes along.